Yellow Limestone

1. Double-check the delivery address and phone number so we can get in touch with you if necessary.

2. Ascertain if the delivery area is level and sturdy enough to support a pallet truck's weight.

3. Inform of any restrictions that can prevent access to the delivery address.

If the aforementioned information is not provided, the delivery may be unsuccessful, and you will be responsible for additional redelivery fees.

When you place your order, we will deliver the goods to the address you provide. In order for us to decide if we can deliver the Products and the best way, you must give us all the information we logically need. if delivery fails because of;

A Wrong or incomplete delivery address,

B No one being there to collect delivery,

C Accessibility issues,

D Inappropriate or unsafe premises

Consequently, for each attempted redelivery, you will be assessed extra delivery fees (up to a maximum of three delivery attempts at our sole discretion).
10.1Our typical delivery procedure is a one-man, kerbside delivery that involves the use of a manual pallet truck and tail-lift to place the product on a hard, level surface either on the kerb or by the roadside (no hills or slopes). Please take note that our normal delivery option does not include HIAB or Grab lorries.

10.2The deliveries are carried out using 18- or 28-ton trucks with a tail lift. The customer is responsible for making sure there is enough room for their entrance and return. Failing to comply could lead to the order being cancelled or to further fees.

10.3The verified orders will be delivered to the address in the United Kingdom that you specify as the "Shipping Address" either by us or by a third-party delivery partner.

10.4Each box must be physically carried using a pallet truck and can weigh up to one tonne. Gravel, grass, and inclines are all inoperative for pallet trucks. Deliveries must be made to a surface that is level, hard, and either on the kerb or beside the road.

10.5The courier will deliver between the hours of 8 am and 6 pm if no special arrangements have been made. Furthermore, the delivery driver must return without finishing the delivery if you keep our delivery vehicle waiting for an excessive amount of time.

10.6Delivery will occur once the goods have been unloaded at the closest accessible location to the delivery address, which may be your driveway or the curb side.

10.7If the goods are to be delivered to a location other than your private residence, we will bring the goods as close as is safe and is permitted by the public route. You will be in responsibility of adhering to all laws, fees, and requirements as well as taking any necessary actions to protect people or property. You agree to pay us back for any reasonable losses, damages, fees, or expenditures we might make in connection with such delivery, whether on a public roadway or somewhere else.

10.8You are liable for the full cost of any delivery that is cancelled if the carrier runs into difficulties with delivery as a consequence of your failure to provide any necessary information. Similar to this, you will be responsible for paying any fees incurred by delays that hinder the immediate offloading of items.

10.9We won't enter your private home unless we have been given permission to do so. When requested, we bear no responsibility for harm our delivery drivers may do to the invited party's property (whether directly employed by us or by a third party)

10.10The quoted delivery fee covers delivery on weekdays and during regular business hours. If we agree, at your request, to deliver after regular business hours, on a Saturday, or on a holiday, there may be an additional fee. Delivery services such as AM/PM or timed deliveries could be provided for an additional fee.

10.11Calculated lead times start when the order was paid for. While we try our best to deliver the products on schedule. We shouldn't be held responsible for any compensation if there is a delay that is outside of our control.

10.12While we make every effort to fulfil any specified delivery date, exact delivery dates and times cannot be guaranteed. The delivery dates and times we give you are merely for your reference.

10.13When things are signed for, this demonstrates that they have been accepted. We are not liable for harm caused by later use or misuse of the products. your reference.

10.14We firmly advise that you place your stone order so that it will arrive a few days prior to the date of installation. If your delivery is delayed, we won't be responsible for standing labour. your reference.